Refund, Returns and Shipping Policy
GLOBAL MARKET manages return and refund requests through a professional B2B review process based on product condition, documentation, shipment status, storage integrity and agreed commercial terms.
Support, Returns, Shipping and Client Account
GLOBAL MARKET gives buyers a clear support path, transparent return rules, shipment tracking, secure checkout reassurance and a modern client account experience connected to WooCommerce.
Customer Support
Shipping & Tracking
When an order is prepared for shipment, customers receive a tracking number through the order communication flow. The tracking number is also available inside the customer account once the shipment is updated.
Returns Policy
- Return deadlinesReturn or claim requests should be submitted as soon as possible after delivery, with transport-related issues covered during the 20-day inspection window.
- Return conditionsProducts must be sealed, traceable, stored correctly and supported by delivery documents, photos and order reference.
- Refund proceduresApproved refunds are processed after review of product eligibility, transport evidence, supplier terms and the agreed commercial invoice.
- Non-refundable casesOpened, altered, consumed, contaminated, expired, incorrectly stored or undocumented food products are not eligible for refund.
- Product eligibilityEligibility depends on product category, packaging condition, batch traceability, export documents and destination-market requirements.
- Container inspectionClients have up to 20 days after receiving their containers to inspect and review the goods. Any transport-related issue reported within this period will be handled at our expense.
Warranty & Security
GLOBAL MARKET presents clear buyer protection signals to reassure customers during quotation, checkout and delivery coordination.
Client Account Area
Create an account, log in securely, place orders, track shipments, view order history, manage personal information and contact support directly.